Contact us.

Don't hesitate to contact us.

Your feedback is the heartbeat of our growth at The Crafts Zone! We deeply value your thoughts and are committed to continuously enhancing your experience. Share your insights with us, and together, let’s craft excellence.

Our Address

Location 1: 

229 Harvard Street, Brookline, MA 02446

Location 2:

Natick Mall

( Second Floor/ Near Lego)

1245 Worcester St, Natick, MA 01760

Email

[email protected]

Contact

Brookline Studio:

608-520-0426

Natick Studio

Hours of operation

Brookline Studio:

Monday – Friday 1 PM- 9 PM

Satuday- Sunday 10AM-10 PM

 

Natick Studio:

Monday-Thursday 11 AM-7 PM

Friday- Saturday 10 AM–9 PM

Sunday 11 AM-6 PM

FAQs.

  • I have a group of 10. Should I do a private event or simply book for activity group?

    If you don't require a private room and are comfortable with an unfamiliar client sitting near your team, you can opt for a standard activity group booking.

  • Are there any minimums for private groups?

    Yes, we have a minimum of 6 attendees per private events.

  • Is there an age limit to workshops?

    All our workshops are designed to be accessible to a broad audience of ages 12 and up.

  • Is parking at the Brookline store convenient?

    We have street parking available for your convenience, and there is also a garage behind the CVS Pharmacy, offering additional parking options. This revision ensures your response is clear, concise, and grammatically correct.

  • What's your cancellation or rescheduling policy for reservations?

    Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment time. This version makes it clear that the action (cancellations or rescheduling requests) needs to happen a minimum of 24 hours ahead of the appointment.

  • Q: When can I collect my crafts after leaving them in the studio for drying?

    You can pick up crafts left in our studio for drying after 3 days. We won’t notify you when they're ready.

  • How long will my crafts be stored at the studio if I'm unable to collect them immediately?

    We can only hold them for a maximum of one month due to limited storage space.

  • Are refunds available if my craft breaks or if I change my mind?

    No refunds post-craft start; for damages, repair help available. Handle with care.

  • Do I need to bring materials during the craft session?

    No, there’s no need to bring anything; we provide all materials. However, you’re welcome to bring your own. Please note, we can’t refund unused personal materials.

  • Do you offer any special promotions or discounts?

    Absolutely! We have loyalty card available, and we offer a variety of promotions year-round. Follow us on Instagram or visit our website often to catch the latest offers.

  • If I'm new to your store, which project do you recommend for a first-timer?

    For those new to our creative haven, we suggest delving into Tufting rugs, Decoden cream crafting, Wood crafting, Fluid art, Texture painting, or Candle Making. Each offers a unique journey into creativity, perfect for sparking your artistic flame!

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